The open-ended questions will break the ice and stimulate conversation. Use them alone or in conjunction with the corresponding page in the book.
Active listening sounds so easy. What do you think it means?
Passive people do not express their own needs and feelings, or express them so weakly that people do not pay attention. How has being passive, or someone being passive with you, caused problems for you?
Where do most of your negotiations occur and with whom (no names)? When do they occur and what do you dislike about the situation?